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[img src="" caption="" credit="" alt=""]In a posting to its company blog, Yahoo has apologized for an approximately 12-hour outage that effected its small business merchant customers yesterday. Rich Riley writes:
"The good news is that our systems are now operating normally, and our merchants are able to accept orders from their customers."
How about the bad news? While typically a system outage is just a mild inconvenience, for it to happen on Cyber Monday is a serious blunder that likely cost merchants millions of dollars.
Yahoo owes customers more than an apology; they should provide some sort of financial reprieve, whether it be a free month of service or a one-time credit. It wouldn't make up for the money lost, but it would at least create some good will between Yahoo and its burned customers. In any event, it's probably too late now.
