That means the Ask A Question, Share an Idea, Report a Problem and Give Praise functionalities are all present and commingling with the service's intelligent question database so both customers and brand representatives have the ability to collectively tackle queries.
The Social Engagement Hub lives in its own tab inside the Facebook Page and can be fully customized, branded, and tweaked for a specific purpose or campaign. The most impressive part, though, is that all activity inside the hub is centralized on the Get Satisfaction platform, so no conversation is lost inside the Facebook experience and each one can be distributed across multiple environments (which allows for repurposing).
The application is currently being tested by a handful of brands (check out POM's support tab), but the company is rolling it out to all interested businesses. The Social Engagement Hub is targeted to bigger brands, but coming this spring Get Satisfaction will roll a slightly scaled down version -- minus customization -- for small and medium business that will cost $99 per month in addition to the current paid plan.