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CrossLoop's screen-sharing service has received $3 million in funding, and has made some major changes to its product. The biggest change is a pretty important improvement for CrossLoop--you can now create accounts. While the service was always free to download and use, there was previously no way to track your sessions, or login to a profile. That's all changed with CrossLoop's latest updates, and it appears to be geared specifically for those that utilize screen-sharing functionality for business purposes.
[img src="" caption="" credit="" alt=""]For example, a business that specializes in offering tech support will want its employees to be able to track each session, for a number of reasons: billing time, feedback, employee stats, etc. And CrossLoop takes most of this into consideration. That tech support employee can upload a picture, and promote himself on a public profile page where customers can see his areas of expertise and the number of sessions he's had. Additionally, this information can be viewed in a badge that you can place on your website or blog.
After a session, both parties are able to leave feedback, which is applied to that employees stats and ratings. However, only a customer that is logged in will have their stats applied to the tech support employee. As the employee, you could encourage your customer to create a free account, but it may not hold as much value to that customer if they use it only one time. Hopefully CrossLoop will be able to find some way to extract feedback to be applied to ratings without having a customer need to create an account, especially for those business-oriented clients that CrossLoop is now going after. See here for more tools similar to CrossLoop.