Microsoft 365 goes down as users report issues with service

Tough day for Microsoft users.
 By 
Tim Marcin
 on 
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Credit: Joan Cros/NurPhoto via Getty Images

Microsoft users reported lots of issues and outages on Thursday. The issue appeared to lie with its 365 subscription, which can feature popular and necessary services like Outlook, PowerPoint, Word, Excel, and more.

"We're investigating an issue where users may be unable to access multiple Microsoft 365 services," the company posted on X. "Please look for MO888473 in the admin center for more details and further updates."

It appeared there might be issues with the cloud service that provides the 365 services to consumers. A status page from Microsoft noted there was "service degradation" that might prohibit access to one or more 365 services.

The company wrote on X: "We're reviewing network telemetry and recent changes to our networking infrastructure. Additionally, we're working with a third-party ISP to understand the underlying cause."


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Reports of problems with Microsoft 365 around 9 a.m. eastern time on on Down Detector, which, full disclosure, is owned by the same parent company as Mashable. The issues appeared to be declining by about 10 a.m. eastern.

This problem comes nearly two months after the massive outages from CrowdStrike and Microsoft that disrupted pretty much the entire world.

Topics Microsoft

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Tim Marcin
Associate Editor, Culture

Tim Marcin is an Associate Editor on the culture team at Mashable, where he mostly digs into the weird parts of the internet. You'll also see some coverage of memes, tech, sports, trends, and the occasional hot take. You can find him on Bluesky (sometimes), Instagram (infrequently), or eating Buffalo wings (as often as possible).

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