Days after it was revealed that Comcast changed one customer's first name to "Asshole," the company pulled a similar stunt again, changing 63-year-old Mary Bauer's name to "SuperBitch."
Bauer, who lives in Addison, Illinois, told her story on Chicago's TV station WGN, claiming Comcast's cable service has been very poor, with 39 technicians showing up at her home to fix technical issues from Nov. 2013 to Apr. 2014.
After the problems were finally fixed, she stopped receiving bills from Comcast, prompting her to call the company again. Finally, in January she received the bill -- this time, with her name changed to SuperBitch Bauer.
Just like Ricardo and Lisa Brown, who were on the receiving end of a similar stunt from Comcast in late Jan. 2015, Bauer claims she was not rude to the Comcast operator.
“This is a disgrace to me. Why are they doing this to me? I pay my bills. I do not deserve this,” she told WGN.
Comcast told WGN it is “investigating this thoroughly," promising to reach out to Mary Bauer.
This is another example in a string of ugly customer relation fumbles from Comcast. In July 2014, a recording of an awkward conversation between a Comcast customer service representative and a customer went viral. In the last couple of years, the company has routinely been near the bottom of University of Michigan's American Consumer Satisfaction Index.