20+ Customer Management Tools

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After all the ways we've shown you how to set up a web business, now it's time to actually manage all of your customers and clients. This list comprises 20+ customer relations systems to help you provide everyone with better customer service.

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BatchBlue.com - Designed with small businesses in mind to keep track of customers, vendors and partners.

bConnections.com - Focuses on small to medium sized businesses, allows collaboration of the sales force to share info.

ConsideredSales.com - A goal and progress oriented customer management solution that tracks your customers through the entire sales process.

CRMDesk.com - Offers a web-based, fully hosted solution for both small and large businesses.

Entellium.com - Besides being a CRM solution, it also offers lesson on what exactly CRM can do for your business, and if they aren't the right solution, they will suggest other companies.

FreeCRM.com - Offers a small, hosted version of their software for companies just getting started, also has larger enterprise versions.

Heap - Beyond just managing your customers, it can also automate the sales process telling you when it's time to call the customer and follow up on information.

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HelpSpot - Made by UserScape, has a self service portal as well as an API for integration with your existing software.

InsideSales.com - A CRM with built-in dialers so you can just click and call.

MojoHelpDesk.com - Lets you keep track of customer issues with tickets and gives them a chance to give you feedback to see how you are doing.

PushCRM.com - A CRM with the ability to pull up Google Maps so you can see just where your customer is if you need it.

Queplix.com - Offers open source and enterprise versions, integrates with Google widgets.

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RB-Apps.com - A customer management system that can be used as a stand-alone or integrated with other apps.

Relationals.com - Offers two versions, can manage email and telemarketing campaigns as well as provide you with analytics.

RightNow.com - Offers multiple customer management solutions from industry specific to automated self-service for the customers.

SalesBoom.com - Includes hosting with the CRM and an accounting package.

SalesForce.com - Automates your sales force as well as managing customers and partners.

SalesJunction.com - Allows you to not only manage your customers, but manage email campaigns from it also.

SfaFinity.com - Offers a range of deployment options and prides itself on ease of use and high customization.

SugarCRM.com - Highly customizable CRM with AJAX functionality.

Zoho CRM - Features an Outlook plugin and sales inventory management.