A recent United flight apparently left one honeymooning couple with a commemorative gift for no fee -- in the form of a bag of puke.
Janet Masters and her husband were flying to Hawaii when they discovered that a used barf bag was nestled beneath a blanket in their seat-back pocket. Clearly, some passenger thought it would be a good idea to hide his or her bodily fluid without telling a flight attendant. As one does.
[seealso slug="dirtiest-place-on-a-plane"]
When Masters alerted the flight attendant and attempted to hand over the unwanted contraband, the bag broke open, and its contents spilled out on the couple.
Though they were offered new seats, the damage had been done.
“Here’s someone’s bodily fluids that I’m being exposed to," Masters told a CBS Sacramento. “Smelling that smell on us and around us was just totally, totally disgusting."
Masters and her husband received a $300 travel voucher from United, but that only came after they took their story to the media. When CBS contacted United for a statement, a spokesperson said that cleaners "apparently failed to clean all of the seat-back pockets."
Great observation.
Masters, on the other hand, is rather confident she won't be flying with United again: "I’ve lost a lot of faith and trust with the airline."
Juding from the the CEO's recent apology tour, it's rather clear she's not the only one.