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Design makes all the difference. It determines a concept's usability, interactivity, clarity and scope, and can mean the difference between a business's success and demise.
Firms like IDEO help organizations in the public and private sectors achieve "human-centered" design goals. IDEO's approach is multi-faceted; it applies overlapping principles of design, like viability, desirability and feasibility, to account not only for the linear progression of a company, but for its organic, layered progress.
Founder of IDEO Duane Bray spoke at this year's Mashable Connect about how to anticipate the future of digital behavior. How will we navigate the ever-expanding ocean of data? How might we build a different narrative style as digital communication changes over time?
Answering these questions means factoring in a thousand different components and trends, not the least of which is design.