Kim Kardashian's newest app has had a rocky rollout.
The reality TV star gave many of her fans an early Christmas present Monday with Kimoji, a new emoji app starring Kim K herself. But the app, which almost immediately shot to the top of the App Store charts, had some major issues -- namely, that it doesn't work.
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The app's 250+ emoji aren't loading for many of the app's users. In Mashable's testing of the app, emoji loaded the first time the keyboard was launched but failed to load after that. Instead, the app only showed a blank space where the emoji should be.
Kim Kardashian's emoji are amazing pic.twitter.com/eBKXVGvEcq— Karissa Bell (@karissabe) December 21, 2015
On her part, Kardashian, whose mobile game was hugely successful, has suggested the app doesn't work because it somehow "broke" the App Store. She acknowledged the issues with her Kimoji app in a tweet storm Monday in which she apologized to Apple for "breaking" the App Store with her app.
Apple, I'm so sorry I broke your App Store!!!— Kim Kardashian West (@KimKardashian) December 21, 2015
I can't believe so many people downloaded my KIMOJI app that it affected the entire app store!— Kim Kardashian West (@KimKardashian) December 21, 2015
While the App Store has, on occasion gone down for short periods of time, there's no evidence that such an outage occurred Monday. Even so, an App Store outage would not cause an app that had already been downloaded to suddenly stop working. What's more likely, is that the developer's servers were overloaded with so many people flocking to the app at once, a scenario that Kardashian appeared to confirm as well.
She didn't elaborate on what the issue with the app was, though she hinted it was due to the "massive downloads" it had received, the $1.99 app reached the No. 1 spot on the App Store's top paid apps chart Monday, just hours after it launched, in spite of the widespread issues.
We worked so hard on this app & we know there are some issues due to the massive downloads that the whole tech team is so working on!— Kim Kardashian West (@KimKardashian) December 21, 2015
She also reassured fans who were unable to find the app by searching the App Store. While it's unclear whether "they" is referring to Apple or Whalerock Digital Media, the developer of the app, it's likely this is an issue that will resolve itself. It's common for brand new apps to not immediately appear in App Store search results on the day they launch. As other developers have previously pointed out, it can take several hours for a new app to be indexed in all of the App Stores where it's available, which may prevent it from appearing search results right away. Update: The app is appearing in App Store search results as of Tuesday morning.
My Kimoji app will be up and running again soon! They are also working on fixing the search so u can easily find it!— Kim Kardashian West (@KimKardashian) December 21, 2015
Until then, you can find the app here or through the developer's page in the App Store.
Still, Kardashian insisted that she and her followers "broke the entire App Store."
Ahhhhhhhh I still can't believe we broke the entire App Store!!!! #KIMOJI— Kim Kardashian West (@KimKardashian) December 21, 2015
The app currently has a two-star rating in the App Store, despite its #1 position.
Updated Tuesday, December 22, at 10:00 a.m. PT.