Apps can be traps. Or specifically, time and money pits. Yet in the increasingly app-friendly world where smartphones and web-enabled devices are essential, many businesses can reap bountiful revenues, reach new markets and garner awareness by hopping on the mobile bandwagon.
That said, a business owner shouldn't produce any old app, nor can you just throw an app online and hope it will be found. You need to have a plan for development, and a plan for marketing. And once somebody downloads your app, it must provide value -- otherwise, you can almost guarantee negative comments and feedback. In short, app development is not for the faint of heart.
To help you maximize your mobile potential, I asked a panel of successful young entrepreneurs what to expect during the app development process, what features are best for your business, and the pitfalls to avoid.
1. Deals and Directions
Oh, and have a "directions" feature so that they can get to your location no matter where they are. "One touch call" and "share it with friends" features also help them connect to you.
- Devesh Dwivedi, Breakingthe9to5Jail.com
2. Create Special Promotions
Offer them special deals, discounts, and such. This will help increase loyalty and engagement while also boosting your sales.
- Danny Wong, Blank Label Group, Inc
3. Forget About It
Instead, I would focus on partnerships with local Groupon and LivingSocial-type sites, Facebook Places, Google Places, DealMap, and LevelUp.
4. Does It Solve a Problem?
People like to use apps that serve a purpose whether it's information driven, makes them laugh, helps with productivity, etc. When creating an app, think about what you would want out of the app if you were the customer.
- Ashley Bodi, Business Beware
5. Mobile Payments Are The Next Big Thing
Check out Square and Intuit GoPayment to see how mobile payment processing works and whether it's right for you. Promoting that you accept mobile payments will surely show your customers that you're innovative and ahead of the curve.
- Natalie MacNeil, Imaginari.us
6. Social Media-Friendly Apps
Also strive to build an app that creates real community amongst your fan base. Allow them to meet each other virtually and build stronger brand evangelists to not only use your app but spread the word about your business! Be social media friendly.
7. Give Them Magical Powers
Rather, give your customers some kind of magical power to interact with your business with only a few taps. For inspiration, check out how Starbucks lets you interact with Starbucks loyalty cards, while Chipotle lets you almost instantly place an order for pickup.
8. Make It Share Worthy
Build in benefits and features that inspire sharing. People are inclined to share things that are useful. Be sure your app solves a problem your clients have.
- Lisa Nicole Bell, Inspired Life Media Group
9. Focus on Your Audience's Needs
Does it give them coupons, specials, discounts, behind-the-scenes access, exclusive opportunities? If so, now we're talking. Reward them, and they shall reward you with their presence.
10. Prepare For the Worst
This isn't a joke. Your app should be dead-simple to use, should be intuitive to any user and if possible, let them share their experience with friends. One-click purchasing, send to a friend and push notifications for new updates are key features for any good retail app.
- Jason Sadler, IWearYourShirt.com
