Comcast may have some competition for the title of most infuriating customer service.
Sky, a British telecom company, reportedly forced one unsatisfied customer to endure a 96-minute long conversation with a representative online last month just to cancel his account. And after all that, the customer still wasn't able to actually cancel it.
The full transcript of the online conversation, which was provided to The Telegraph, is nearly 3,800 words. It starts off with the customer, Gavin Hackwood, saying that he wants to cancel Sky's service because of the cost. Hackwood makes it clear that he's at work, and just wants the representative to process the cancellation and be done with it.
Clearly, that's not what ended up happening:
After an hour of back and forth, Hackwood couldn't take anymore:
"I can only apologise that you feel this is the worst service you have ever experienced," the representative says at one point. "But at the end of the day, all I have tried to do is help you look at the cost of your package, and try and give you a better package for a suitable cost, so if that is poor service then I am sorry."
Even after that apology, the conversation drags on. In the end, Hackwood is told he can't cancel everything.
"Our staff work hard to deliver great service to customers, on this occasion we got it wrong and we apologise to Mr Hackwood," a Sky spokesperson told Mashable in a statement.
A source close to Sky told Mashable that Hackwood's account has since been cancelled, and his outstanding balance has been wiped clean "as a gesture of goodwill." Meanwhile, the representative who dealt with his issue is said to be receiving additional training to ensure the incident doesn't happen again.