![Eurail.com Wins "Best Social Media Customer Service" Category [MASHABLE AWARDS]](https://helios-i.mashable.com/imagery/archives/07DUKCMgKfesMmujljX3p9v/hero-image.fill.size_1248x702.v1647019425.jpg)
Eurail.com, an e-commerce site for Eurail train passes, took home the "Best Social Media Customer Service" category award at this year's Mashable Awards.
The category, supported by BlackBerry, pulled in five competitive finalists, as voted by Mashable readers: Eurail, Aramex, ZocDoc, Hewlett Packard and Boingo.
What makes Eurail's social media customer service so great? Chantal Sukel, campaign manager for Eurail.com, gave us a bit of insight:
"Eurail.com is lucky enough to have extremely dedicated agents that strive to answer all questions within eight hours or sooner. Not only in English, but also Spanish and even Dutch or German. Our fans receive a personal reply, not a script. They talk to an actual human being who can give them anecdotes and tips from their own rail travel experiences."
Accepting the award at Mashable Awards, Sukel said, "'Dank u wel' is Dutch for 'thank you.' So, I would like to say 'dank u wel' to everyone who's been voting for us; 'dank u wel' to the European railways; and 'dank u wel' to the Facebook team who has been providing this award-winning service."
Congratulations, Eurail.com on your win!
The Mashable Awards Gala at Cirque du Soleil Zumanity (Vegas)
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