T-Mobile is allegedly blocking Twitter access for some of their customers. We first noticed the blog posting from yesterday on @lternageek chronicling the typical customer service nightmare people go through when dealing with any phone company as they attempt to get to the bottom of the problem.
A T-Mobile customer service representative responded via email finally to one of the customers complaining, which was posted later to BibleBoy Blog:
“Twitter is not an authorized third-party service provider, and therefore you are not able to utilize service from this provide any longer.”
”T-Mobile would like to bring to your attention that the Terms and Conditions of service, to which you agreed at activation, indicate “… some Services are not available on third-party networks or while roaming. We may impose credit, usage, or other limits to Service, cancel or suspend Service, or block certain types of calls, messages, or sessions (such as international, 900, or 976 calls) at our discretion.” Therefore, T-Mobile is not in violation of any agreement by not providing service to Twitter. T-Mobile regrets any inconvenience, however please note that if you remain under contract and choose to cancel service, you will be responsible for the $200 early termination fee that would be assessed to the account at cancellation.”
I've reached out to our contacts inside T-Mobile, but they were unavailable for comment at this time. We will update once we receive word from the company, but at the moment, we're not too hopeful we'll get anything back before Monday, unless our friend decides to come in and work on the weekend.