According to Apple PR, a recent e-mail exchange between Steve Jobs and a concerned iPhone 4 customer, first published on Boy Genius Report, is fake.
Steve Jobs has lately been known to answer customers directly via e-mail, and Apple generally doesn't deny the authenticity of these messages. This time, however, it did, and it makes you wonder how many of those earlier e-mails attributed to Steve Jobs were real.
An e-mail is very easy to fake; there's even a Steve Jobs e-mail reply generator that makes the process effortless.
Most reports on Steve Jobs's e-mails will tell you to take the info with a solid chunk of salt. Unfortunately, when a CEO of a company as big as Apple says something to a customer directly via e-mail, it's news -- even if there's a big chance the news is fake.