Some people would rather have a root canal before contacting customer service, which is why it's so refreshing when you actually have a positive experience.
Kelly Blue Kinkel ordered a new winter coat from the discount online retailer Zulily several weeks ago, only to discover that the material wouldn't be suitable for wearing around her two dogs. Apparently, their coarse hair would get stuck to the fabric.
Unfortunately, Zulily has a no return policy, but Kinkel decided to contact customer service to see what she could do about her item, which was still unopened.
"I spoke with a sweet young man named Patrick, and he let me know he would refund my money," Kinkel wrote in a post on Facebook. Kinkel found out she could, in fact, receive a refund. However, she was more surprised by what the customer service representative suggested when she asked how to return the coat.
"Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy," Kinkel was told.