Airbnb is introducing a tool for complaining about your neighbor's rental

For the bad eggs.
Airbnb is introducing a tool for complaining about your neighbor's rental
An apartment building in Manhattan. Credit: Getty Images

Airbnb is getting ready to take neighborhood complaints into its own hands.

Concerned, unhappy or angry neighbors will now be able to send their comments directly to the company, instead of relying solely on local and regional law enforcement.


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"In the next month we are planning to start offering a new feature on our website that will enable neighbors to register a concern directly to our customer service team for follow up," an Airbnb spokesman told Mashable.

The announcement follows several high-profile incidents over the past two years that have involved everything from raucous parties to orgies.

Airbnb's spokesman said more details about the feature will be available in the coming weeks. At the moment, it is not clear how the comments will be used, or if they will be visible on the site.

In areas like New York City, neighbors have avenues for reporting neighboring rentals to the government, however city resources are limited. 

“One of the most important issues facing the sharing economy is how the people choosing to take part in it co-exist with those that aren’t."

The head of Airbnb in Japan, Yasuyuki Tanabe, announced the new tool at a government panel in Tokyo on Monday, according to Bloomberg

“One of the most important issues facing the sharing economy is how the people choosing to take part in it co-exist with those that aren’t,” Tanabe said. “Our first step in this direction is to give neighbors the opportunity to comment or complain.”

"We are proud to have built a respectful and compassionate community," the spokesman said. "If issues do arise, we work with our community to try and resolve them."

Airbnb was last valued at $25.5 billion, according to Bloomberg.

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Topics Airbnb

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