Amazon fined $1 million for misrepresenting savings to customers in Canada

The investigation claims Amazon failed to verify savings promises.
 By 
Patrick Kulp
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Amazon has agreed to pay a Canadian regulator $1 million to cap a two-year investigation into claims that the site misled customers about how much money they were saving.

The case concerned a sales tactic in which Amazon compared its own price on a given item to a higher "list price" to suggest a bargain.

But the probe by Canada's competition bureau found that those "list prices" came from Amazon's suppliers, and the e-commerce giant didn't bother to verify that they matched prevailing market rates.

Amazon has already taken steps to ensure that market prices listed on its Canadian site are now vetted, the group said.

"We’re pleased that Amazon has put procedures in place to validate list prices received from its suppliers," John Pecman, Canada's competition commissioner, said in a statement. "This ensures that consumers are provided with accurate information and not misled by savings claims."

In addition to the $1 million penalty, Amazon will pay the bureau an extra $100,000 for legal costs.

An Amazon spokesperson declined to comment on the decision.

The case is not the first to accuse Amazon of this sort of misleading price scheme. The company has faced several consumer lawsuits claiming that it deliberately tampers with or fails to vet list prices.

Amazon may have decided the practice is more of a headache than it's worth. The New York Times reported last summer that the shopping site has been quietly phasing out list prices altogether, marking a dramatic shift for a retailer that staked its early reputation on advertising big savings.

Topics Amazon

Mashable Image
Patrick Kulp

Patrick Kulp is a Business Reporter at Mashable. Patrick covers digital advertising, online retail and the future of work. A graduate of UC Santa Barbara with a degree in political science and economics, he previously worked at the Pacific Coast Business Times.

Mashable Potato

Recommended For You
Panera Bread breach: ShinyHunters claims hack of 14 million customers' data
Panera Bread logo on storefront

How to watch South Africa vs. Canada online for free
Aiden Markram of South Africa bats

How to watch Czechia vs. Canada in men's ice hockey online for free
Ice hockey players

How to watch Canada vs. Switzerland in men's ice hockey online for free
ice hockey players

How to watch Canada vs. France in men's ice hockey online for free
Ice hockey players

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.

The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!