How to cancel your Amazon order
Get your wallets ready for Amazon Prime Day 2023. From July 11 to July 12, Amazon will be dropping major deals for Prime members on pretty much everything from Apple devices, to fitness equipment, to robot vacuums.
It's an exciting time to be a Prime member, but what happens if you get a little "overexcited" on your shopping spree? Maybe you're a little too impulsive on your love of a good deal, or you found another version of a product that you like better. Don't worry, it's easy to cancel your order. Here's how.
- 2 min
- A computer or smartphone and access to your Amazon Prime account
Step 1: Go to "Orders"
At the top of the Amazon Prime site, click on "Orders & Returns" and find the order you want to cancel. You can also start the cancelation process by clicking "Review or edit your recent orders" directly on the order confirmation page.
Step 2: Click "View or edit order"
Once you've found the order you want to cancel, click the button or view or edit the purchase.
Step 3: Cancel your order
From here, it's pretty straightforward. Click "Cancel items" to cancel your order.
Step 4: Confirm cancelation
Once you've chosen to cancel your order, you'll be navigated to a page confirming this choice. You can opt to select a reason why you want to cancel, but it's not required. Click "Cancel selected items in this order."
Step 5: Once you click this, you'll receive a confirmation that your order has been canceled.
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How to cancel an order from third-party vendors
If you see "Request cancellation" instead of "Cancel items," that means your order was purchased through a third-party, which has a slightly different process. In "Orders," find the product you want to cancel. From here, click "Request Cancellation." If that option is no longer available, click "Contact Third-Party Seller" to message the vendor. Amazon says you should receive a reply within two days, but you'll often receive a reply sooner than that.
What to do if you can't cancel your order
If the option to cancel your order isn't available, that's because it has already shipped. You might still be able to cancel the order by clicking "Track package" and then "Cancel this delivery." If that option isn't available, you can return your order for free through Amazon's online return process. Start a return by finding your order and clicking "Return or replace items."
Cecily is a tech reporter at Mashable who covers AI, Apple, and emerging tech trends. Before getting her master's degree at Columbia Journalism School, she spent several years working with startups and social impact businesses for Unreasonable Group and B Lab. Before that, she co-founded a startup consulting business for emerging entrepreneurial hubs in South America, Europe, and Asia. You can find her on X at @cecily_mauran.
