So, two Apple engineers walk into a man's house...
It appears Apple has taken the recently discovered iTunes music deletion bug very seriously.
A week after iTunes user James Pinkstone described in a blog post how the software had erased 122GB of his own music collection in early May, the company reacted by promising a fix.
Now, Pinkstone wrote a new blog post, detailing the lengths Apple went to in order to replicate the issue, which included sending two engineers to Pinkstone's house for the better part of a Saturday.
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The testing included installing a special version of iTunes on Pinkstone's computer that keeps detailed logs of any errors that might happen, and then having Pinkstone perform a bunch of tasks, hopefully causing the same problem to appear again.
The visit was largely fruitless, with two men unable to replicate the bug (one of them came back on Sunday to do more testing). The post, however, is an interesting read for any Apple fan out there -- partly because the idea of senior Apple engineers coming to your home, buying you a sandwich and fixing your software is somewhat cool, and partly because it shows that Apple, at least in certain cases, really does care about its users.
"Tom returned alone on Sunday to collect the data logs, and to clear my laptop of any evidence he’d been there," writes Pinkstone. "We discussed pets, and work, and horror movies, both agreeing that John Carpenter’s The Thing may be the finest ever made. Apple may be a huge corporation, and I’ll never see most of what’s behind the curtain—but this Senior Engineer, who sat petting my dog and discussing Breaking Bad, was just some guy doing his best."
As for the possibility of iTunes deleting your music, we're still in muddy waters. Apple is working on it -- the 12.4 iTunes update went live yesterday, bringing an overhaul of the app's navigation, but the release notes did not mention a fix for this particular bug. If it happens to you, at least now you know there's a chance a couple of Apple engineers might come to keep you company next weekend.
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Topics Apple
Stan is a Senior Editor at Mashable, where he has worked since 2007. He's got more battery-powered gadgets and band t-shirts than you. He writes about the next groundbreaking thing. Typically, this is a phone, a coin, or a car. His ultimate goal is to know something about everything.
