Apple will replace glitchy iPhone X touchscreens for free

You might not have to buy a new phone after all!
 By 
Raymond Wong
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Attention iPhone X users: Does your phone's touchscreen not work properly? Yeah? Because you might be eligible for a free screen replacement from Apple.

Apple's launched a replacement program for any iPhone X with touch-related issues, including the touchscreen not responding to touch, responding intermittently, and operating when it's not touched.

The replacement program is only for the iPhone X and doesn't include the new iPhone XS, XS Max, and XR.

If you believe your phone suffers from any touchscreen problems, you may bring it to Apple or an Apple Authorized Service Provider for a free "display module".

There's one caveat: If your screen's damaged, it's likely your device won't qualify for a free display replacement even it has touchscreen issues. This isn't your chance to get both a free pristine display replacement and a fix for your touchscreen in one go.

If your iPhone X's screen is, say, cracked, and it prevents the repair from being performed without further damage, it's highly likely you will need to get that fixed first. In other words, you will have to pay for a new screen separately, which might cancel out the need for a free display module replacement.

MacBook Pro SSD replacement, too

Separately, Apple's also announced an SSD storage replacement affecting the non-Touch Bar version of the 13-inch MacBook Pro sold between June 2017 and June 2018.

Apple says it's found a "limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive."

Same as with the iPhone X, Apple or an Authorized Service Provider will replace the SSD for free.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

Don't forget to do a backup

As always, we recommend performing a backup of any devices before bringing them in for any repair or replacement. Any data loss as a result of a repair will be your own responsibility and the last thing you want is to hear bad news after a successful repair.

So whether you back up your data through iCloud or locally to external storage, just make sure you do.

Mashable Image
Raymond Wong

Raymond Wong is Mashable's Senior Tech Correspondent. He reviews gadgets and tech toys and analyzes the tech industry. Raymond's also a bit of a camera geek, gamer, and fine chocolate lover. Before arriving at Mashable, he was the Deputy Editor of NBC Universal's tech publication DVICE. His writing has appeared on G4TV, BGR, Yahoo and Ubergizmo, to name a few. You can follow Raymond on Twitter @raywongy or Instagram @sourlemons.

Mashable Potato

Recommended For You
Score a free Apple iPhone 17e from T-Mobile — how to claim your free iPhone this weekend
the apple iphone 17e in several colorways in a row, overlapping each other in front of a green background


T-Mobile is giving away the Apple iPhone 17 for free — offer ends today (April 1)
Apple iPhone 17e on composite background

Can the Garmin Forerunner 55 replace a personal coach for half-marathon prep?
Garmin Forerunner 55

ARC Raiders opts to replace AI-generated dialogue with professional voice actors
By Jack Dawes
ARC Raiders

More in Tech
California just launched the country's largest public broadband network
Newsom stands behind a teen on a computer. A group of people cheer and clap behind them.

The Shark FlexStyle is our favorite Dyson Airwrap dupe, and it's $160 off at Amazon right now
The Shark FlexStyle Air Styling & Drying System against a colorful background.

Amazon's sister site is having a one-day sale, and this Bissell TurboClean deal is too good to skip
A woman using the Bissell TurboClean Cordless Hard Floor Cleaner Mop and Lightweight Wet/Dry Vacuum.

The best smartwatch you've never heard of is on sale for less than $50
Nothing CMF Watch 3 Pro in light green with blue and green abstract background

Reddit r/all takes another step into the grave
Reddit logo on phone screen

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

What's new to streaming this week? (April 3, 2026)
A composite of images from film and TV streaming this week.

Wordle today: Answer, hints for April 2, 2026
Wordle game on a smartphone

NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!