How to build a cult following on social media without selling your soul
Few things are as heretical in branding as saying “No” to the question of monetization. After all, money’s the point, right?
Well, yes… and no.
Obviously, adopting a just-do-awesome-stuff-and-the-money-will-follow approach is dangerous. Equally dangerous, however, is the monetize-everything-you-and-your-business-do mentality. Why? Because people hate it, especially on social media.
In other words, with most brands there’s a painful disconnect between the words “social” and “social media.” That disconnect is the reason a mere 5 percent of all “branded content” accounts for 90 percent of engagement. And it’s the same underlying reason that made “World’s Worst Person Decides to Go into Marketing” one of The Onion’s most popular headlines.
What’s the solution?
Two tips: the first, theological, and the second, about an unlikely savior … cookies.
Don’t sell your soul
As humans, we’re all naturally self-centered. Biologically, it’s about survival. And in business, it’s the same. Thankfully, self-centeredness drives a host of wonderful outcomes like development, innovation, and success itself.
Unfortunately, there’s a dark side. As The Guardian reported last year in I, narcissist – vanity, social media, and the human condition:
“Numerous studies claim to have made direct links between the increase in narcissistic personality disorder (NPD) and the ubiquity of social media. Behaviours such as attempting to attract more followers, wanting to tell followers about your life, and the need to project a positive image at all times have been described by researchers as examples of exhibiting narcissistic personality traits on social media.”
This individual narcissism easily bleeds its way into business. On the marketing front, confirmation bias -- “our predisposition to filter and interpret information in ways that confirm what we already believe” -- leads to all kinds of me-centered pitfalls like imaginary audiences, ignoring evidence, and overgeneralizing best practices. On social media, commandments like “Thou shalt not hog the conversation” and “Thou shalt not be indifferent to the voice of thy customer” show just how prevalent the problem is.
The real issue, however, comes down understanding, separating, and prioritizing “branded content” from genuinely social content. The former, as Robert Rose describes it, “centers on the value of your brand as the hero.” Such content isn’t bad and should, of course, be a part of your social-media mix. But only a part.
Genuinely social content is content that makes your audience the hero. It augments me-centered posts with content that’s meant to delight, teach, celebrate, and entertain … not sell.
One antidote to this dilemma is user-generated content (UGC). Pura Vida Bracelets, for instance -- as well as a host of other millennial brands -- have made UGC a cornerstone of their social media by actively seeking out and promoting their audience’s own posts and shares:
The bottom-line results of UGC are powerful. Yotpo’s The Future of User-Generated Content analyzed over 500 million online shoppers and found that people who viewed UGC on were 161 percent more likely to purchase than people who didn’t.
Nonetheless, it’s a dangerous game. Even with the best of intentions, any of us can end up selling our social-media soul. We take what should be the social side -- the human, relational, people-centric side -- and making it overtly about us.
So how do we save ourselves? The answer comes from an unlikely source.
Don’t sell cookies
Like most great ideas, Sol Orwell stumbled into #cookielife on accident.
As the founder of Examine.com -- a nutritional research site with 2 million monthly visitors -- and a man whose claims to fame include chronicling the loss of 50 pounds in Men’s Health, mentoring at two12 alongside 4-Hour Body author Tim Ferriss, and being a digital adviser to Arnold Schwarzenegger … cookies don’t sound like an obvious choice.
“It’s a weird story,” Orwell told me after we connected, “but it started at the end of 2015 when I told some friends I was gonna bring ‘the best damn cookies they’d ever tasted in their lives’ to a meetup.” That comment turned into a challenge, and the challenge into a social-media cult. Over the last year, Orwell’s received hundreds of unsolicited cookie gifts at conferences, events, and through the mail.
In many ways, #cookielife is an extension of the same non-soul-selling ethos that governs Orwell’s networking itself: “It doesn’t have a hidden agenda. It’s just this ridiculous thing, and people remember ridiculousness.”
But don’t be fooled, ridiculous doesn’t mean disorganized. To prove this, Orwell keeps an Evernote list of everyone who’s sent or promised to send him cookies, which he works through every couple of weeks.
In addition, over the last few months, #cookielife has been picked up by a host of news outlets: most notably, Inc., Entrepreneur, and BroBible (all results of Orwell’s intentional online connections). In January, the first annual Chocolate Chip Cookie Off was held. Afterwards, he dropped a 2,700-word blog post -- How I got 27 professional chefs & bakers to make cookies -- that outlined the research phase, social-media imagery, his email outreach and follow-up plan, as well as a postmortem detailing “every little flaw or mistake we committed … so that next time is 10x smoother”:
In all of that, one point stands out: “With #cookielife and my other food feasts, I’ve resisted all recommendations to make a website, an Instagram account, or even an official brand. The #cookielife was never about any of that. It wasn’t even about me. It’s about people having fun. Selling cookies would kill everything.”
Well stated. But the question remains: Can #cookielife be engineered by brands?
Orwell says absolutely.
It’s not about getting emotional and oversharing; it’s more about allowing you and your business’ “weird” thing, your cause, your love, what makes you smile not despite but because of its ridiculousness to shine. Naturally, that’s easier for personal brands. But large brands can create the same effect: think Lego, Harley Davidson, Apple, LaCroix, Dollar Shave Club, CrossFit, and more.
When it comes to social media, most businesses are quick to sell their souls in exchange for a few more clicks and short-term profitability. What unites Orwell and all the examples just list is not great products but great stories and a relentless focus to make it about the people they serve not themselves.
That’s how you build a cult. And that’s how you save your soul.
Aaron Orendorff is the founder of iconiContent and a regular contributor at Entrepreneur, Lifehacker, Fast Company, Business Insider and more. Connect with him about content marketing (and bunnies) on Facebook or Twitter.
Topics Social Media
Jason Abbruzzese is a Business Reporter at Mashable. He covers the media and telecom industries with a particular focus on how the Internet is changing these markets and impacting consumers. Prior to working at Mashable, Jason served as Markets Reporter and Web Producer at the Financial Times. Jason holds a B.S. in Journalism from Boston University and an M.A. in International Affairs from Australian National University.
