People are more likely to complain about travel problems than try to get a refund
If a vacation doesn't go as planned, consumers have a few options for getting some satisfaction, from avoiding a service provider in the future to demanding a refund.
According to a recent survey, however, travelers' favorite option is to complain. Not to the company that didn't meet their expectations, but to the world.
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MarkMonitor surveyed 3,257 consumers in eight countries — including the U.S., UK, Germany, France, Italy, Denmark, Spain and the Netherlands — about booking travel online.
About 42% of respondents said that when a vacation didn't turn out as promised, their very first response is to post a negative review. Another 35% said their first response is to complain to a licensing body, like the U.S. Department of Transportation or the European Union.
Meanwhile, 40% of respondents said they would try to get a refund first.
Complaining online about a recent booking experience is unlikely to get a traveler much more than (possible) catharsis, but it will likely help other travelers: 47% of respondents said they check online reviews before booking travel, according to Tnooz.
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