Cruise opens driverless taxi service to SF riders — but with limitations

It's only late-night rides to start.
 By 
Sasha Lekach
 on 
An orange and white Cruise car parked on a San Francisco street.
Driverless taxis come to SF. Credit: Cruise

It's a big day for Cruise, the General Motors-backed autonomous vehicle company: Its driverless cars are open to the public in San Francisco.

Though there are plenty of limitations.

The first public rides in the modified Chevy Bolt EV Cruise vehicles actually happened last week, as seen in this video:

But those riders were all hand-picked members of the public chosen by Cruise employees. Cruise employees have been testing out the self-driving car service during the pandemic, as city residents have noticed, with the cars driving around often. A few months ago, Cruise co-founder Kyle Vogt hailed the company's first truly driverless ride, in which nobody was in the front seat, not even a safety driver.

As of Tuesday, Cruise is opening a waitlist that anyone can sign up for, but you have to list what SF neighborhood you live in and what times of day you're likely to use the service.

A Cruise spokesperson explained that once the real first public rides get going, they will only be for trips between 11 p.m. and 5 a.m., and mostly in the west side of the city. Traffic and business is much calmer during those times and on that side of SF.

Map of San Francisco shaded white and gray.
Driverless, but not everywhere. Credit: Cruise

The taxi rides will also be free, since Cruise doesn't have its California Public Utilities Commission permit yet. It does have an AV permit through the California DMV, so it can operate on public roads without a driver.

The Cruise Rider Community program will operate like Alphabet-owned Waymo One, with an app for users to order a car (and eventually pay for rides). Waymo's autonomous car service launched in Arizona in December 2018.

Even with all the caveats, Cruise is technically the first AV company to offer driverless taxi rides to San Franciscans. Waymo One has a similar program that launched in the city last year, but with a safety driver up front.

Mashable Image
Sasha Lekach

Sasha is a news writer at Mashable's San Francisco office. She's an SF native who went to UC Davis and later received her master's from the UC Berkeley Graduate School of Journalism. She's been reporting out of her hometown over the years at Bay City News (news wire), SFGate (the San Francisco Chronicle website), and even made it out of California to write for the Chicago Tribune. She's been described as a bookworm and a gym rat.

Mashable Potato

Recommended For You
Lyft launches Lyft Teen for riders 13-17 years old
Two phone screens, one shows the Lyft app's map, the other displays the PIN verification screen.


Uber expands options for drivers, riders to opt out of men
The Uber app icon on a green phone background.

4 ways to use AI to evaluate job applicants
A graphic showing a magnifying glass looking at a resume.

Google opens the door to OpenClaw and other AI agents with new release
OpenClaw logo

More in Tech

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone


NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.

NYT Connections hints today: Clues, answers for April 2, 2026
Connections game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!