It's not just you. Disney+ is having some issues at launch.
If you're trying and failing to access Disney+ content, you're not alone.
As morning crowds gather to get a first glimpse the newly launched streaming service, the increased traffic has caused some problems. This is what happens when you put most of the Star Wars, Marvel, Pixar, and classic Disney catalog all into one place.
There's also the small matter of the service hosting the first-ever live-action Star Wars TV series. (It is good.)
You May Also Like
Speaking anecdotally, I installed Disney+ on my phone and fired it up almost as soon as I woke up on launch day. The home screen wouldn't even load at that point, with the app showing an error message instead. I was able to use the search feature to find individual items, but some options – including The Mandalorian – just wouldn't play.
In the few hours since, performance has improved considerably. The home screen shows up and all of the content I've tried to access is now playing, including the Star Wars show. But that might not be the case for everyone. Plenty of people are still reporting issues, and Disney has confirmed it.
This Tweet is currently unavailable. It might be loading or has been removed.
At least the error screens are flashy. The app only showed me plain text when I dealt with connection errors, but others are seeing their error text enhanced with familiar faces from the Disney catalog.
This Tweet is currently unavailable. It might be loading or has been removed.
As is always the case with new, wholly online product launches, be patient. This stuff will work itself out. Disney no doubt prepared for heavy traffic on launch day traffic, but there are also limits to what can be done in advance to mitigate issues like this.
The situation at least seems to be improving. Disney+ is currently the top result on DownDetector, as of 10:30 a.m. ET on Nov. 12, but reports of issues have declined steeply over the past hour. People are clearly still having problems, but hopefully not for too much longer. (Disclosure notice: DownDetector is a fellow subsidiary of Mashable's parent company, Ziff Davis.)
Disney+ doesn't seem to have a network status page up and running (yet), so if you don't want to keep banging your head against the app, the Disney+ Help Twitter account is your best bet for keeping track of updates.
Adam Rosenberg is a Senior Games Reporter for Mashable, where he plays all the games. Every single one. From AAA blockbusters to indie darlings to mobile favorites and browser-based oddities, he consumes as much as he can, whenever he can.Adam brings more than a decade of experience working in the space to the Mashable Games team. He previously headed up all games coverage at Digital Trends, and prior to that was a long-time, full-time freelancer, writing for a diverse lineup of outlets that includes Rolling Stone, MTV, G4, Joystiq, IGN, Official Xbox Magazine, EGM, 1UP, UGO and others.Born and raised in the beautiful suburbs of New York, Adam has spent his life in and around the city. He's a New York University graduate with a double major in Journalism and Cinema Studios. He's also a certified audio engineer. Currently, Adam resides in Crown Heights with his dog and his partner's two cats. He's a lover of fine food, adorable animals, video games, all things geeky and shiny gadgets.
