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YouTuber dunks on Delta Airlines after they respond to his prank tweet

🎵'Cause we're Delta Airlines!'🎵

Sage Anderson

on July 11, 2019

Whether your flight's been delayed or your Hot Pocket is just too hot, contacting customer service is, usually, a pretty bad experience.

Things have gotten so dire that we've all collectively resorted to passive aggressively tweeting at brands to get them to pay attention. Surprisingly, sometimes it works well! Other times make you question if there's an actually human behind the velvet brand Twitter curtain.

YouTuber and former Vine star Drew Gooden decided to test the limits of what social media mentioning can actually get you in terms of a response.

In the style of an indignant brand complaint, Gooden tweets at Delta Airlines, digging for a response due to his uh, unfortunate accident. Delta does not have the most stellar reputation for quick nor efficient customer responses, as comedian John Mulaney gleefully points out in his infamous Delta bit.

"Excuse me @Delta but this is outrageous. I just got sucked through the toilet hole in one of your aircrafts and am now hurtling through the sky, can I get my money back? This never happens on Southwest," Gooden Tweeted.

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Delta does not have the most stellar reputation for quick nor efficient customer responses. But a human representative responded to Gooden's "issue" — or did they?

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Gooden, sensing the golden opportunity for some prime brand dunkage, responded in the best way possible.

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While it was a pretty hilarious lack of oversight, Delta's initial comment and Gooden's response sparked responses from people speculating that brands are using automatic responses as opposed to personalized ones.

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But mostly everyone just wanted to make falling-out-of-airplane and John Mulaney jokes. We're here for that too.

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Mashable has reached out to Delta Airlines for comment.

Topics X/Twitter

Sage Anderson

Sage is the newest Culture writer on the block at Mashable NYC. They recently graduated from Sarah Lawrence College, and have previously worked for The Dr. Oz Show, NorthSouth Productions, and on Netflix's 'The OA Part II'. Off the clock, they can be found testing out cupcake recipes, collecting dolls, and watching Bill and Ted's Excellent Adventure for the millionth time.