KLM flight updates are now available directly in Facebook Messenger
Facebook Messenger and Dutch airline company KLM announced Wednesday the first airline partnership for the social messaging service.
Customers booked on KLM can now communicate with the airline directly through Messenger.
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"With this integration, you can receive your KLM flight confirmation message, access your KLM boarding pass, receive check-in reminders, get flight status updates, and have your customer service questions answered, right from Messenger," according to Facebook.
Reports began circulating in January that Facebook would let third parties develop bots for Messenger, which would provide shopping, travel and other services directly in the messaging app.
"This latest partnership fits perfectly with KLM’s strategy to be wherever their customers are and to communicate with them on the platform they choose," the airline said in a statement.
The rollout of the airline integration is beginning Wednesday, and will become more widely available in the next few weeks. More airlines and travel companies are sure to follow.
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Topics Facebook
