Facebook's Safety Check now lets you offer help during a crisis

Facebook's Community Help tool is now live.
 By 
Karissa Bell
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Facebook is expanding Safety Check with a new feature meant to help users connect with each other after a disaster or other emergency.

Called Community Help, the feature opens up Safety Check so Facebook users can connect with each other to offer help after a crisis.

First previewed in November, Community Help is now live in the U.S., Canada, Australia, New Zealand, India and Saudi Arabia for "natural and accidental incidents," though Facebook says it plans to expand to other countries and to cover more types of crises in the near future.

After Safety Check is activated in a certain area, say for an earthquake or flood, users will now see additional options to "find help" and "give help." Those who are able to offer aid, like short-term shelter, food or transportation, can post with their location and what they are able to offer.

In addition to necessities like food and shelter, Facebook users can also offer baby supplies, pet supplies, clothing and other essentials people who have been displaced may need.

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Those who need help, meanwhile, can search within "find help," to connect with others in their area who are able to provide assistance.

Facebook's Social Good product designer, Preethi Chethan, says Community Help is the natural evolution of how people were already using Facebook in times of criss. People were already using groups and other tools like public spreadsheets to informally ask for and offer help after disasters.

"These are really awesome uses of existing solutions, [but] they weren't always used very successfully because they weren't created specifically for this scenario," she says. "A lot of times there were missed connections or many needs would go unmet."

Topics Facebook

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Karissa Bell

Karissa was Mashable's Senior Tech Reporter, and is based in San Francisco. She covers social media platforms, Silicon Valley, and the many ways technology is changing our lives. Her work has also appeared in Wired, Macworld, Popular Mechanics, and The Wirecutter. In her free time, she enjoys snowboarding and watching too many cat videos on Instagram. Follow her on Twitter @karissabe.

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