Safety Net

The Geek Squad scam is back. Here's what you need to know.

No, that Geek Squad bill that you received in your email isn't real. It's a scam.
Geek Squad logo on van
The real Geek Squad. Credit: Smith Collection/Gado/Getty Images

Have you received an urgent email from tech support company Geek Squad, charging you an exorbitant amount of money for a subscription renewal?

It's a scam. The email is not really from Geek Squad, which is a legitimate business owned by the electronics retail chain Best Buy. And while scammers love to make it sound like you're minutes away from a massive credit card charge, they can't really charge you. The large amount stated in the email is just there to scare you…that is, unless you respond and give the cybercriminals the information they want.

So, up top, let's be clear: Don't respond to these Geek Squad scam emails. Ignore them. Don't engage with the scammer.


You May Also Like

What is the Geek Squad scam?

Fake subscription or payment scams have been quite popular in recent months. One growing scam in this vein is the E-Z Pass toll road text scam, which tries to trick targets into thinking they owe a payment for a toll road. Victims either pay a phony bill, or they hand over valuable personal information while trying to "correct" the penalty.

The Geek Squad scam is quite similar. The scammer sends a fake bill via email to an unsuspecting target. The bill is ostensibly for a subscription to Geek Squad's technical support services. Sometimes, the bill will be for general support or for a specific yet vague product like a "network shield" or "computer protection."

However, there is one common strategy that these Geek Squad scammers all use: The price for the service is usually an exorbitant amount. It's not uncommon for these emails to inform users that they will be charged in the range of $300 to $500 for a renewal of this nonexistent subscription service.

The pricing on the fake bill is quite purposeful. A target will see they are about to be charged a large sum of money and immediately reach out to the phone number provided in hopes of stopping the charge. This is both a common technique among scammers and a dead giveaway: Beware all emails and texts that try to create a sense of urgency. Legitimate businesses won't use these kinds of pressure tactics.

As with the toll scams, there's another layer here: Some victims will reach out to the scammer to stop the erroneous charge. If they are a Geek Squad customer, they'll contact the number with the belief that they are talking to real Geek Squad representative. If they're not, the scammers will try to trick them into revealing credit card numbers, social security numbers, or some other valuable information.

The Geek Squad scam has been going around for a few years now, which means it must be rather successful for scam artists because they keep utilizing this strategy. Over the past few months, there's been an uptick in local news reports on the scam, particularly in New York and Wisconsin, so be on your gard.

How to avoid getting scammed

While scammers have likely been raking in the cash with their Geek Squad scam, thankfully, it's also very easy to avoid getting scammed.

The scammer relies on their target seeing the fake bill and contacting them via a link or phone number included in the email. Once the victim makes contact, the scammer engages in basic social engineering strategies to trick the target into giving them private information. Victims have also reported that the scammer convinced them to install software that allowed them to remotely control the target's computer.

Simply do not engage with an email allegedly from Geek Squad. Do not reply to the email. Do not click a link in the email. Do not call the phone number listed in the email.

If you are a Geek Squad customer and must reach the company, please go to Geek Squad's official website at Best Buy, which provides a real number for legitimate contact.

In conclusion: If you're wondering if that Geek Squad email is real, assume that it isn't.

Topics Cybersecurity

Mashable Potato

More from Safety Net
Google Chrome will use AI to stop tech support scams in real-time
The Google Chrome logo appears on a smartphone screen in this illustration photo in Reno, United States, on December 27, 2024.

Joann Fabrics scammers are advertising on Facebook and Pinterest
joann fabric store with a going out of business sign


Newly discovered malware 'pranks' its victims – just in time for April Fools' Day
Hacker at laptop

Hackers are exploiting a vulnerability in lots of e-commerce sites
Fish-eye lens view of a computer screen with hacking stuff on it

Recommended For You
Meta rolls out Facebook scam warnings
Meta rolls out scam protection warnings to Facebook, Instagram

What are 'claws'? The next AI term you’ll need to know.
OpenClaw logo on laptop screen


Ben & Jerry's Free Cone Day is back for 2026 — everything you need to know
A Ben and Jerry's Ice Cream shop sign

Nvidia’s new Vera Rubin chips: 4 things to know
nvidia ceo holding chips on stage

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone


NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.

NYT Connections hints today: Clues, answers for April 2, 2026
Connections game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!