Google will replace certain Nest thermostats that can't connect to Wi-Fi
If you're a Nest thermostat owner and you've been dealing with a "w5" error that prevents it from connecting to the internet, Google is willing to help.
The company has acknowledged the existence of a hardware fault leading to the w5 error some Nest owners have encountered. And while it's still not clear exactly what is causing the problem, Google will replace thermostats if the normal troubleshooting steps fail.
The company confirmed as much in a statement provided to Android Police.
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"This does not affect the thermostat’s ability to control the customer’s heating and cooling system in the home, but does impact the user’s ability to manage the thermostat remotely," a part of the statement reads. "If a user sees this [w5] error and it can’t be resolved through troubleshooting, they are prompted to contact customer support for assistance and will be issued a replacement device."
There's also a support page specifically for those running into a w5 error on their Nest thermostat. Google's statement notes that only "a very small number" of users are affected by the issue, though a lengthy support thread dating back to Nov. 2019 and its 200+ replies suggests otherwise.
If you've been running into connectivity issues with your Nest thermostat, you might want to check and see if this is the problem so you can get that replacement process started.
Topics Google
Adam Rosenberg is a Senior Games Reporter for Mashable, where he plays all the games. Every single one. From AAA blockbusters to indie darlings to mobile favorites and browser-based oddities, he consumes as much as he can, whenever he can.Adam brings more than a decade of experience working in the space to the Mashable Games team. He previously headed up all games coverage at Digital Trends, and prior to that was a long-time, full-time freelancer, writing for a diverse lineup of outlets that includes Rolling Stone, MTV, G4, Joystiq, IGN, Official Xbox Magazine, EGM, 1UP, UGO and others.Born and raised in the beautiful suburbs of New York, Adam has spent his life in and around the city. He's a New York University graduate with a double major in Journalism and Cinema Studios. He's also a certified audio engineer. Currently, Adam resides in Crown Heights with his dog and his partner's two cats. He's a lover of fine food, adorable animals, video games, all things geeky and shiny gadgets.
