Apple is still trying to explain why the new iPad Pro can get a little bendy
As much as we'd all like to leave 2018 firmly in the past where it belongs, Apple can't seem to shake one pesky problem from the prior year: bendgate.
The company has delivered yet another explanation for the slight bend some users have noted in the latest generation of iPad Pro. The trouble started in November, shortly after the tablet launched, when a video of someone easily folding a Pro in half went viral.
Apple addressed the situation in mid-December, noting that the warping people had noticed was a product of the device's manufacturing process -- but it's not a defect. A few days after that, an Apple exec responded to a customer support request with a more involved explanation.
The same email noted that a more official, public response would be coming. It never surfaced, not even after Mashable reached out for comment, but it's important to note that all of this unfolded just a couple days before Christmas.
Now, just a few days into the new year, Apple's most detailed explanation yet is available, in the form of a support doc posted on the company's website.
The issue, according to Apple, relates specifically to LTE-capable models of iPad Pro. The process of building cellular bands into each unit is what leaves them prone to a slight bending. Though the doc also notes that Apple's "flatness specification," which dictates how much of a bend is acceptable, is smaller than it's ever been.
To provide optimal cellular performance, small vertical bands or “splits” in the sides of the iPad allow parts of the enclosure to function as cellular antennas. For the first time ever on an iPad, these bands are manufactured using a process called co-molding. In this high-temperature process, plastic is injected into precisely milled channels in the aluminum enclosure where it bonds to micro-pores in the aluminum surface. After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure. These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side — less than the thickness of four sheets of paper. The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use. These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use.
There's a bit of a mental leap required here: the flatness specification may be smaller than ever before, but iPad flatness hasn't ever really been an issue until now.
The support doc ends with Apple reiterating its standard 14-day return policy for products purchased directly from the company. In other words: this is still a non-issue in Apple's eyes.
Adam Rosenberg is a Senior Games Reporter for Mashable, where he plays all the games. Every single one. From AAA blockbusters to indie darlings to mobile favorites and browser-based oddities, he consumes as much as he can, whenever he can.Adam brings more than a decade of experience working in the space to the Mashable Games team. He previously headed up all games coverage at Digital Trends, and prior to that was a long-time, full-time freelancer, writing for a diverse lineup of outlets that includes Rolling Stone, MTV, G4, Joystiq, IGN, Official Xbox Magazine, EGM, 1UP, UGO and others.Born and raised in the beautiful suburbs of New York, Adam has spent his life in and around the city. He's a New York University graduate with a double major in Journalism and Cinema Studios. He's also a certified audio engineer. Currently, Adam resides in Crown Heights with his dog and his partner's two cats. He's a lover of fine food, adorable animals, video games, all things geeky and shiny gadgets.