Apple is offering free repairs if your iPhone 7 won't connect to a cellular network

The iPhone manufacturer has some restrictions.
 By 
Kerry Flynn
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Apple is providing iPhone 7 owners with free repairs if they have one of the "small percentage" of devices that do not properly connect with a cellular network.

The affected iPhone 7 devices will show "No Service" in the status bar at times even when cellular coverage is available in the area. The defect comes from a failed component on the main logic board, according to Apple's website.

The affected devices were manufactured from Sept. 2016 to Feb. 2018 and were sold in China, Hong Kong, Japan, Macao, and the U.S., according to Apple.

Apple also listed the model numbers that are covered:

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

All faulty devices are eligible for free repairs from Apple, as long as any other issues, such as a cracked screen, are fixed ahead of time. Devices should also be backed up to a computer via iTunes or to iCloud prior to sending it for repairs.

To get the repair started device owners can visit an Apple authorized service provider or Apple retail store, or they can contact Apple technical support. The company's website says some repairs may be restricted to the region of purchase. Customers are only eligible if their affected devices were purchased within the last two years.

Topics Apple iPhone

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Kerry Flynn

Kerry Flynn is a business reporter for Mashable covering the tech industry. She previously reported on social media companies, mobile apps and startups for International Business Times. She has also written for The Huffington Post, Forbes and Money magazine. Kerry studied environmental science and economics at Harvard College, where she led The Harvard Crimson's metro news and design teams and played mellophone in the Band. When not listening to startup pitches, she runs half-marathons, plays with puppies and pretends to like craft beer.

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