Longchamp and Burberry have set up stores on WeChat, China's top messenger app

They've figured out how to reach China's millennials directly.
 By 
Yi Shu Ng
 on 

Besides chatting with friends and idly thumbing through their social feeds, you can now buy luxury bags off China's largest social app, WeChat.

The country's most popular messenger app -- which boasted nearly 900 million daily users last year -- is so ubiquitous that luxury brands like Longchamp and Burberry are jumping onboard, reports the Wall Street Journal.

Big brands like Louis Vuitton, Givenchy and Dior are also testing demand through flash sales.

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Early adopter, Longchamp, has already launched two in-app stores. One allows people to create customised products from the French maker, and the other allows people to post their experiences with Longchamp's physical stores.

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

"We've seen the importance of WeChat," Jean Cassegrain, Longchamp's CEO, told Interface, a Chinese tech publication. The company found that WeChat pulled in a lot of sales, after earlier experiments with social media marketing in China.

WeChat seemed more effective than other e-commerce platforms, Cassegrain added. "One way or another, [WeChat] will significantly contribute to our sales."

WeChat is taking over everything

This validation for WeChat is a big deal. The app started out as a messenger before adding a Facebook-style timeline feature, allowing people to blast their lives to friends.

Today, you'd find WeChat's in-app wallet commonly used for transferring money to friends, as well as paying merchants of all sizes, from roadside stalls to big retail stores. This payment is often done by scanning a simple QR code.

Mashable Image
Credit: LightRocket via Getty Images

But will that spending translate to big ticket items from luxury brands? That remains to be seen, say industry watchers.

Buying a $20,000 watch on your phone.

Pablo Mauron, managing director in China for Digital Luxury Group, a high-end digital marketing firm, said: "For the luxury industry, it's important not to fool ourselves...People want to touch the product."

"I'm still doubtful that someone that doesn't have a relationship with a brand will buy a $20,000 watch on WeChat."

Still, brands setting up WeChat stores creates a unique closed loop not seen in many other examples outside of China. This loop takes users from the initial contact with the brand, to the purchase, and straight through to a personalised customer service channel, observed Interface.

Topics Social Media

Mashable Image
Yi Shu Ng

I am an intern with Mashable Asia, focusing on viral news, lifestyle news and feature news in the region.

Mashable Potato

Recommended For You
Apple, Google agree to 'improve fairness' on app stores
Apple and Google logos


Snapchat is testing creator subscriptions, giving top creators a new direct revenue stream
the Snapchat logo is seen displayed on a smartphone screen


Gossip app Tea is back — but not on the App Store
screenshot of tea browser login page, with several women crossing their arms

Trending on Mashable
NYT Connections hints today: Clues, answers for April 4, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 4, 2026
Wordle game on a smartphone

NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone


Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!