Lyft finally adds a 911 button for passengers

Only drivers had the feature before.
 By 
Sasha Lekach
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Almost a year after Uber introduced a 911 button for passengers, its main competitor Lyft is finally doing the same.

Last fall Lyft added an emergency assistance feature to the driver app, but passengers still needed to call 911 or Lyft's 24-7 response line if they had a problem. Now, in the "coming weeks," riders will see a button in the app that calls 911.

Uber's 911 button goes a step further by automatically sharing location data with emergency personnel. Lyft's driver button requires drivers to tell 911 their location. More details about the passenger version are supposed to come out soon, a spokesperson said.

Lyft is late to the game with its 911 button. Earlier this week, Latin America-based ride-share service Beat, which is owned by BMW and Daimler, added an emergency button for both passengers and drivers. Additionally, Beat customer support is alerted that you made an emergency call and you're sent an "Are you OK?" email from the company.

Aside from the upcoming 911 button, Lyft shared other app updates, like bigger and more visible license plate info about the car coming to pick you up and mandatory feedback in the app after you take a ride that you rated less than four stars.

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

This week Lyft is also adding to six more cities to its "Shared Saver" carpool option, which is essentially Uber Express Pool and often requires a short walk to meet your driver and fellow passengers. Riders in San Francisco, Las Vegas, Seattle, Miami, Philadelphia, and Atlanta now have the cheaper shared option after it launched in San Jose, Denver, and NYC earlier this year.

Topics Uber lyft

Mashable Image
Sasha Lekach

Sasha is a news writer at Mashable's San Francisco office. She's an SF native who went to UC Davis and later received her master's from the UC Berkeley Graduate School of Journalism. She's been reporting out of her hometown over the years at Bay City News (news wire), SFGate (the San Francisco Chronicle website), and even made it out of California to write for the Chicago Tribune. She's been described as a bookworm and a gym rat.

Mashable Potato

Recommended For You
Verizon outage may have impacted 911 calls
The Verizon logo on a building.

Lyft launches Lyft Teen for riders 13-17 years old
Two phone screens, one shows the Lyft app's map, the other displays the PIN verification screen.

Tesla driver’s chilling 911 call transcript: ‘It’s on fire. Help please.’
Tesla dealership photograped from the outside

New iPhone Fold specs, button layout revealed, new leak claims
Apple logo on smartphone screen

The FCC wants to hear your Verizon outage experience
A Verizon store stands on January 14, 2025 in New York City.

More in Tech
Amazon's sister site is having a one-day sale, and this Bissell TurboClean deal is too good to skip
A woman using the Bissell TurboClean Cordless Hard Floor Cleaner Mop and Lightweight Wet/Dry Vacuum.

The best smartwatch you've never heard of is on sale for less than $50
Nothing CMF Watch 3 Pro in light green with blue and green abstract background

Reddit r/all takes another step into the grave
Reddit logo on phone screen

Take back your screen from ads and trackers with this $16 tool
AdGuard Family Plan: Lifetime Subscription

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

Wordle today: Answer, hints for April 2, 2026
Wordle game on a smartphone

What's new to streaming this week? (April 3, 2026)
A composite of images from film and TV streaming this week.

The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!