After graphic Facebook Live videos, Mark Zuckerberg finally admits humans are necessary

More humans will monitor Facebook Live.
 By 
Kerry Flynn
 on 
After graphic Facebook Live videos, Mark Zuckerberg finally admits humans are necessary
Sorry Mark, not everything can be fixed with AI yet. Credit: getty images/david ramos

Not everything can be solved with artificial intelligence, at least not yet. Mark Zuckerberg has supposedly learned this the hard way.

The CEO of Facebook has finally decided to dedicate more resources -- human eyes -- to moderating his Facebook Live video initiative. The decision comes after a staggering number of tragedies were broadcast on the platform. There have been cases of suicides, shootings and sexual assaults all on Facebook Live. Last month, a man in Thailand killed himself and his baby and broadcast it.

Two days prior to F8, Facebook's annual developers conference, a Cleveland man posted a video to Facebook of him shooting and killing a 74-year-old man. Zuckerberg addressed it during his keynote speech with a rather uncomfortable moment of silence.

"We have a lot of work, and we will keep doing all we can to prevent tragedies like this from happening," Zuckerberg said.

While Zuckerberg devoted a team to build the project pretty hastily after Twitter launched its own live video product Periscope a year ago, the CEO is now putting more employees in charge of moderating.

"If we're going to build a safe community, we need to respond quickly. We're working to make these videos easier to report so we can take the right action sooner -- whether that's responding quickly when someone needs help or taking a post down," Zuckerberg wrote on Facebook Wednesday.

In addition to the 4,500 people already on the community operation team worldwide, Zuckerberg said he will add 3,000 more.

The reviewers assigned to moderate will abide by Facebook's Community Standards and will remove videos related to hate speech and child exploitation, for example. Videos can be flagged as inappropriate by users, which will trigger a moderator to review them. Additionally, videos that reach a certain threshold of viewers are automatically reviewed by moderators.

Zuckerberg also said his team is still working on building more machine-based tools. He plans to make it easier for Facebook users to report problems as well as contact law enforcement.

After so many tragedies, the question is: What took so long?

We may never know.

Per usual Zuckerberg crafted statement, the CEO made sure to praise himself and the work that Facebook has done, and refrained from admitting to any flaws.

"Just last week, we got a report that someone on Live was considering suicide. We immediately reached out to law enforcement, and they were able to prevent him from hurting himself. In other cases, we weren't so fortunate," Zuckerberg wrote.

Good, someone's life was saved. But it overlooks all the other tragedies that have taken place without Facebook admitting to its own neglect.

Topics Facebook

Mashable Image
Kerry Flynn

Kerry Flynn is a business reporter for Mashable covering the tech industry. She previously reported on social media companies, mobile apps and startups for International Business Times. She has also written for The Huffington Post, Forbes and Money magazine. Kerry studied environmental science and economics at Harvard College, where she led The Harvard Crimson's metro news and design teams and played mellophone in the Band. When not listening to startup pitches, she runs half-marathons, plays with puppies and pretends to like craft beer.

Mashable Potato

Recommended For You
Mark Zuckerberg in courtroom hot seat over social media dangers
Mark Zuckerberg surrounded by a large group of press and cameras.


Trump admin has viral DOGE videos taken down. They're already back up.
Elon Musk wearing a DOGE cap

Super Bowl conspiracy theorists found the latest 'evidence' the NFL rigged the 'script'
super bow logo on a black background

TikTok says it's 'investigating' its Epstein problem
A TikTok icon above an X icon on a smartphone screen.

More in Tech

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

What's new to streaming this week? (April 3, 2026)
A composite of images from film and TV streaming this week.

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!