Nielsen to finally overhaul its dinosaur local TV ratings system next year

Welcome to the 21st century.
 By 
Patrick Kulp
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Nielsen household diaries may soon be a thing of the past -- or at least in about a year or so.

The ratings giant said Wednesday that it plans to phase out its antiquated paper measurement system -- in which select households write down their television intake -- throughout 140 local markets by the middle of next year.

By early 2018, if all goes according to plan, it will have outfitted each of its more than 200 measurement regions with set-top boxes and other electronic measurement tools, finally eliminating the paper surveys for good.


You May Also Like

Nielsen already uses the more modern methods on a national scale.

The long-overdue change comes as the company rolls out a new metric that will track viewers across different platforms and devices in order to better map the disparate ways in which people now watch TV.

While more modern and arguably better measurement tools already exist to serve that purpose, Nielsen's legacy as the ratings arbiter of record persists even as the company scrambles to join the 21st century.

The announcement follows a New York Times story published earlier this year in which a real-life Nielsen diary-keeper and others questioned the company's technological competence.

“Is Nielsen not paying attention to technology?" the designated TV viewer told the paper. "Don’t they notice that something has changed?”

Nielsen has in fact noticed, said Steve Hasker, the company's president and chief operating officer, to Adweek shortly after the Times story was published.

He said the company has been trying to ditch the dead trees for years. He also blamed television networks for the sluggishness, since paper diaries are more likely to emphasize longer viewing times for network TV shows, rather than clips and other short-form video.

Mashable Image
Patrick Kulp

Patrick Kulp is a Business Reporter at Mashable. Patrick covers digital advertising, online retail and the future of work. A graduate of UC Santa Barbara with a degree in political science and economics, he previously worked at the Pacific Coast Business Times.

Mashable Potato

Recommended For You
Stephen Colbert gleefully mocks Trump's record-setting low Kennedy Center Honors ratings
Stephen Colbert on 'The Late Show with Stephen Colbert.'

Stephen Colbert roasts Trump over low State of the Union ratings
A man in a suit on a talk show stage points and winks at the camera. The caption at the bottom reads, "If I were CBS, I'd cancel him."

Siri might become an AI chatbot in iOS 27
iPhone 17 lying in grass


TikTok is rolling out a new age-detection system in the EU
TikTok logo

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

What's new to streaming this week? (April 3, 2026)
A composite of images from film and TV streaming this week.

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!