You won't have to wait much longer to replace your recalled Note7

Carriers have started to lay out when their customers can expect replacement devices.
 By 
Karissa Bell
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Note7 owners won't have to wait much longer for a replacement device.

With Samsung's official recall of the Note7 now underway, carriers have started to lay out when their customers can expect replacement devices.

Verizon, T-Mobile, Sprint, AT&T and US Cellular have all confirmed they will have replacement devices available at their retail locations by Sept. 21. Samsung also says it expects to have replacements ready "no later" than that day.


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In the meantime, the U.S. Consumer Product Safety Commission (CPSC) is advising people who purchased a Note7 prior to Sept. 15, to "immediately stop using and power down" the handset. Affected devices can be returned and exchanged at the same location where they were purchased.

Additionally, Samsung is offering a $25 credit or gift card to those affected by the recall.

Samsung's recall followed dozens of reports that its Note7 had exploded -- likely due to a faulty battery. The company also plans to release a software update in South Korea that will help address the issue, though it's not clear if it will be available in other countries as well.

If you're not sure if your device is affected by the recall, Samsung has a form on their website where you can enter your device's serial number to check if it should be replaced.

Topics Samsung

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Karissa Bell

Karissa was Mashable's Senior Tech Reporter, and is based in San Francisco. She covers social media platforms, Silicon Valley, and the many ways technology is changing our lives. Her work has also appeared in Wired, Macworld, Popular Mechanics, and The Wirecutter. In her free time, she enjoys snowboarding and watching too many cat videos on Instagram. Follow her on Twitter @karissabe.

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