Some OnePlus 5 phones might have a problem with emergency calls
UPDATE: July 20, 2017, 10:28 a.m. EDT OnePlus has issued a new software update to address the dialing issue and provided Mashable with this statement: "We encourage OnePlus 5 users to download the update. If users haven't received a notification, check for the update by going to “Settings” > “System Updates”." The OnePlus owner experiencing the flaw has confirmed that it is now fixed.
ORIGINAL STORY
OnePlus, the startup phone company behind the well-reviewed OnePlus 5, appears to have an issue with another sequence of numbers. Unfortunately, that sequence happens to be 9-1-1.
A video shared to Reddit shows one of the sleek new phones rebooting immediately after being used to dial the three-digit distress code in a test run, making it impossible for its owner to reach a dispatcher in the event of an actual emergency.
OnePlus owner Nick Morelli posted about the flaw on the OnePlus subreddit, noting that he was able to replicate the reboot process over multiple test calls.
The video shows the Android phone recognizing the emergency protocol, flashing a bold SOS icon onscreen. But the phone doesn't appear to actually dial the number (Morelli turned the speaker on to demonstrate the dead noise after placing the call), and after a moment, it immediately reboots.
Check it out below.
At least one other OnePlus owner commented on the original post, reporting the same problem. Others speculated the issue might stem from and issue with connections through the enhanced 911 services code or the phone's GPS.
When we tried to replicate the problem on our OnePlus 5 model at the office, we found that the phone worked properly. It completed our test 9-1-1 call without a hitch. The flaw doesn't appear to be widespread either, but it's still a concerning issue given how important this particular function is.
OnePlus confirmed to Mashable it contacted Morelli about the issue and are currently working to resolve it. If you have a OnePlus 5 and find the flaw in your device, the company says to get in touch at [email protected].
Brett Williams is a Tech Reporter at Mashable. He writes about tech news, trends and other tangentially related topics with a particular interest in wearables and exercise tech. Prior to Mashable, he wrote for Inked Magazine and Thrillist. Brett's work has also appeared on Fusion and AskMen, to name a few. You can follow Brett on Twitter @bdwilliams910.
