Samsung will finally reveal its report on why the Note7 kept catching fire

Samsung is ready to share its findings on what went wrong with the Galaxy Note7.
 By 
Karissa Bell
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

It looks like Samsung is finally ready to share its findings on what went wrong with the Galaxy Note7.

After months of promising to make public the results of its investigations into the phone, the Korean electronics giant revealed Thursday that it would be sharing the source of the Note7's issues in a press conference slated for Jan. 22, 2017, at 8 p.m. ET.

At the press conference, which will be livestreamed in English on Samsung's website, company executives, along with independent investigators, will share the results of their months-long investigations, according to the company.

"Samsung will discuss the findings of the investigations and unveil new measures Samsung has implemented in response to the incidents," Samsung said in a statement.

The company had previously confirmed a report on their investigation, which reportedly concluded in December, would be coming soon. At a press conference during CES, Samsung America's COO, Tim Baxter, promised the company was committed to learning from its investigation and would be "recommitting itself to customers."  

The press conference should help finally bring to a close the protracted public relations nightmare that has been the Note7. Initially one of the most widely praised phones the company had ever made, Samsung was forced to recall all the handsets after multiple reports of them catching fire. Many experts now believe faulty batteries are to blame.

Samsung is likely hoping that, by finally sharing the findings of its investigation with the public, the company will be able to put the Note7 behind them and focus its attention on its next flagship, the Galaxy S8, set to launch later this year.

Topics Samsung

Mashable Image
Karissa Bell

Karissa was Mashable's Senior Tech Reporter, and is based in San Francisco. She covers social media platforms, Silicon Valley, and the many ways technology is changing our lives. Her work has also appeared in Wired, Macworld, Popular Mechanics, and The Wirecutter. In her free time, she enjoys snowboarding and watching too many cat videos on Instagram. Follow her on Twitter @karissabe.

Mashable Potato

Recommended For You
BBC under fire after man with Tourette syndrome yells racist slur at BAFTAs
Michael B. Jordan and Delroy Lindo at the BAFTAs.

The Fire Stick 4K Plus has hit its lowest-ever price in Amazon's Big Spring Sale — save $25 right now
Fire Stick 4K Plus

The Fire TV Stick 4K Select hits its best-ever price in Amazon's Big Spring Sale — save $25 with this coupon code
Fire Stick 4K Select



More in Tech
How to watch Chelsea vs. Port Vale online for free
Alejandro Garnacho of Chelsea reacts

How to watch 'Wuthering Heights' at home: Margot Robbie and Jacob Elordi's controversial romance now streaming
Margot Robbie and Jacob Elordi embracing in still from "Wuthering Heights"

How to watch New York Islanders vs. Philadelphia Flyers online for free
Matthew Schaefer of the New York Islanders warms up

How to watch Mexico vs. Belgium online for free
Israel Reyes of Mexico reacts

How to watch Brazil vs. Croatia online for free
Vinicius Junior #10 of Brazil leaves

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

NYT Strands hints, answers for April 3, 2026
A game being played on a smartphone.

NYT Connections hints today: Clues, answers for April 2, 2026
Connections game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!