Uber's ratings are in the toilet

Uber's ratings have tanked in recent weeks.
 By 
Karissa Bell
 on 
Uber's ratings are in the toilet
What an app with plummeting ratings looks like. Credit: Alex Segre/REX/Shutterstock

Things just keep getting worse for Uber.

With #DeleteUber trending once again following allegations of sexism from a former employee, disgruntled users are taking to the App Store to vent.

Uber's app currently has an abysmal 1.6-star average rating in the U.S App Store, despite its rank as the No. 10 app overall, according to app analytics company App Annie. Though its lifetime rating stands at 3.7, it's received 3,941 one-star reviews in the last 30 days, pushing down its overall score.

Many of the poor ratings appear to be directly tied to the company's policies, rather than the performance of the app itself. Numerous users cite the allegations of sexism and harassment made by former engineer Susan J. Fowler, whose blog post detailing her time at Uber went viral over the weekend.

"Unless you condone sexual harassment in the workplace and blatant sexism, you don't want to support this company," begins a one-star review, which goes on to recount some of Fowler's allegations.

Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

"This company doesn't represent what I live for and I'm deleting the app," says another review titled "I won't use a sexist product anymore."

"Trump supporting, driver gouging, and revolting treatment of women engineers (seriously, go look it up). Can't reconcile a company this disgusting with a cheap ride. Switch to Lyft!"

"I refuse to support any company that is ok with employees being solicited for sex. I read Susan Fowler's recount of working for Uber and I was heartbroken. Sorry uber [sic] but you won't get my money anymore."

Not all of the recent negative reviews cite the company's alleged sexist policies, though. Some cite poor driver pay, bad customer service and the company's use of location tracking within its app, which Uber has defended as necessary to improve reliability and safety. Many others still are upset at CEO Travis Kalanick's ties to the Trump Administration, which prompted the original #deleteUber campaign.

In the past 30 days alone, 993 reviews, averaging just 1.1 stars, cite "Trump" somewhere in the review, according to App Annie.

Uber's app appears to be faring slightly better on Google Play, where it has a 3.6-star average for the past 30 days. Android users also have their fair share of negative comments about the sexual harassment allegations and the company's perceived ties to Trump. More than 1,000 overwhelmingly negative reviews on Google's Play Store mention Trump by name.

Uber is far from the first app to have its ratings suffer as users take to app stores to air their grievances. Facebook encountered similar issues when it first began forcing users to download the standalone Messenger app, which caused the app to skyrocket to the No. 1 spot while earning it a 1-star average review.

Topics Uber

Mashable Image
Karissa Bell

Karissa was Mashable's Senior Tech Reporter, and is based in San Francisco. She covers social media platforms, Silicon Valley, and the many ways technology is changing our lives. Her work has also appeared in Wired, Macworld, Popular Mechanics, and The Wirecutter. In her free time, she enjoys snowboarding and watching too many cat videos on Instagram. Follow her on Twitter @karissabe.

Mashable Potato

Recommended For You
Stephen Colbert gleefully mocks Trump's record-setting low Kennedy Center Honors ratings
Stephen Colbert on 'The Late Show with Stephen Colbert.'

Stephen Colbert roasts Trump over low State of the Union ratings
A man in a suit on a talk show stage points and winks at the camera. The caption at the bottom reads, "If I were CBS, I'd cancel him."

Uber found liable in precedent-setting sexual assault case
A hand holding a phone in front of a car with an Uber window sticker.

Uber expands options for drivers, riders to opt out of men
The Uber app icon on a green phone background.

The best last-minute Valentine's Day gift? Discounted gift cards at Amazon
Gift cards against a colorful background.

Trending on Mashable
NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone

What's new to streaming this week? (April 3, 2026)
A composite of images from film and TV streaming this week.

Google launches Gemma 4, a new open-source model: How to try it
Google Gemma

Wordle today: Answer, hints for April 2, 2026
Wordle game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!