Uber is officially back on the road in London, but only for 15 months

Uber made enough changes to bring back its license.
 By 
Sasha Lekach
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Uber faced a major setback last year when London's transportation agency pulled the ride-hailing app's license. More than half a year later, Uber admitted in court to safety problems with its program, offered up changes, and has now been granted a license to resume operations.

Last September, Transport for London cited public safety and security concerns with Uber and didn't renew Uber's license in the city. Uber appealed the decision that affected the estimated 3.6 million Uber riders in the bustling UK city and 45,000 drivers, and has been operating as usual through the court date.

After telling the Westminster Magistrates' Court this week that Uber accepts "TfL's decision in September was the right decision on the evidence at the time," and that it would continue to implement changes to its app and services, the court granted Uber the appeal. Now Uber has a 15-month operating license. It previously had pushed for a five-year license.

Uber's general manager in the UK, Tom Elvidge, said in an email statement, "We are pleased with today’s decision. We will continue to work with TfL to address their concerns and earn their trust, while providing the best possible service for our customers.”

Changes to Uber coming to the UK include:

  • 24-7 phone support for both drivers and riders

  • Changes to the app to clearly show that drivers are licensed by TfL

  • Regional restrictions so that drivers can only use the app where they are licensed

  • Mandatory six-hour breaks after 10 hours of driving

  • A new reporting system for Uber to alert serious incidents to the Metropolitan Police

  • Free insurance programs for qualified drivers

  • A new driver advisory group

  • Other culture and governance changes

The London license mess came just as Dara Khosrowshahi took over the CEO job at Uber from Travis Kalanick last year. Khosrowshahi even wrote an open letter to Londoners and personally wrote, "I apologise for the mistakes we've made." The City of London had been dubious of the ride app for years, granting it shorter-term licenses and eventually revoking its license altogether.

London mayor Sadiq Khan had supported the TfL decision to pull Uber's license. But the mayor acknowledged Tuesday that the conditions for Uber's official return will "overhaul the way it operates not just in London but across the world."

Others lamented the ban last year, saying it hurt women and people with disabilities who depend on the car service for a safer, more accessible way around the city.

Topics Uber

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Sasha Lekach

Sasha is a news writer at Mashable's San Francisco office. She's an SF native who went to UC Davis and later received her master's from the UC Berkeley Graduate School of Journalism. She's been reporting out of her hometown over the years at Bay City News (news wire), SFGate (the San Francisco Chronicle website), and even made it out of California to write for the Chicago Tribune. She's been described as a bookworm and a gym rat.

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