Charles Nicholls

Charles Nicholls is an expert in ecommerce, web analytics, social media marketing and online buyer behavior. He specializes in shopping cart abandonment and email re-marketing, and serves as chair of the Conversion Academy.He has authored two books: Lessons Learned From the Top 10 Converting Websites and In Search of Insight. As a market analyst, blogger and commentator, Charles regularly contributes to ecommerce and analytics publications.By day, he is also founder and chief strategy officer at shopping cart recovery company SeeWhy. You can follow Charles on Twitter @webconversion and read his blog.