AT&T ends Samsung Note7 replacement program after reports of more explosions

The Samsung Note7 story isn't getting any better.
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Original image has been replaced. Credit: Mashable

The recent reports of Samsung Galaxy Note7 replacement devices exploding, just like the first version, have prompted AT&T to immediately suspend its replacement program.

"We're no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents," the company said in a statement on Sunday, according to the Wall Street Journal.

The decision follows multiple reports of Samsung Galaxy Note7 replacement devices overheating and smoking, despite the fact that the new devices were meant to correct the same issue that plagued earlier versions of the smartphone.


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One of the biggest issues surrounding the reports of replacement device failures is the fact that so many consumers are apparently counting on these devices to be safe. According to Samsung, roughly half of the original Note7 devices have been replaced. However, if some of the replacement units are also defective, that effectively defeats the company's intention of calming consumer safety concerns.

In the wake of initial reports of faulty Note7 devices, the company issued a recall, a move that was later backed up by an official notice from the Consumer Product Safety Commission (CPSC). Along with the recalls, multiple carriers, including AT&T, offered the replacement devices to Note7 buyers.

Samsung did not immediately reply to a request from Mashable for comment.

Topics Samsung

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