Smoking Samsung Galaxy Note7 replacement forced a plane evacuation

Here we go again.
 By 
Raymond Wong
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

Here we go again.

Just when it seemed like things were finally calming down and Samsung's Galaxy Note7 recall was going well, a new doomsday scenario popped up. A Baltimore-bound Southwest Airlines plane was evacuated while it was on the ground at the Louisville International Airport after a passenger's Note7 started smoking, according to WLKY.

Brian Green's Note7 overheated and started smoking before he threw it on the ground while the plane was at the gate. The plane's pilot promptly ordered all passengers evacuated for their safety.


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Green's wife Sarah, who was not on the flight when the incident happened, told the Courier-Journal her husband's Note7 was a replacement device he got from AT&T after exchanging his original. "I would love to know why the replacement phone is doing what the other one was doing," she said.

The Note7 was confirmed to be a safe one by The Verge, who spoke to Green. Green provided several images as proof to the publication, including an image of his replacement box with a black square which denotes it's got a safe battery. Additionally, Green gave the publication the IMEI for his alleged device and the device checked out as safe when they entered it in Samsung's database.

"There is no evidence that this incident is related to the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause," a Samsung spokesperson told WHAS11.

Mashable reached out to Samsung Electronics Americas for more details and received the following:

“Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share."

Note7 phones with safe batteries are physically identifiable by their green battery icon on the lock screen and in the menu bar; unsafe Note7 phones have a white battery icon.

Using an IMEI database that checks for devices with affected serial numbers, retailers literally cannot sell any defective Note7s that aren't flagged as "safe."

There have been reports of replacement Note7 phones overheating and suffering from rapid battery drain, but they have been isolated to South Korea and Samsung claims they're unrelated to the bad batteries.

In partnership with the U.S. CPSC, Samsung issued an official Note7 recall urging all Note7 owners to return their defective devices and have them replaced with "safe" devices in mid-September. Up to 1 million Note7s are affected due to defective batteries that are prone to catching on fire and exploding when they're overheated or charging.

Similarly, the company has recalled Note7 devices worldwide, with the exception of devices sold in China, which reportedly do not contain faulty batteries. China's "safe" Note7s have since been challenged after one man's Note7 reportedly caught on fire and left him with two burned fingers and a damaged MacBook Pro.

Following the recall, the U.S. Federal Aviation Administration urged all flyers to keep their Note7s powered off during flights.

Samsung's Note7 has shaped up to be a complete disaster. Despite rave reviews, including Mashable's, the Note7 continues to tarnish Samsung's brand and ability to adequately maintain quality control.

As of Sept. 27, more than 60 percent of recalled Note7 phones have been exchanged in the U.S. and South Korea, according to Samsung.

Topics Android Samsung

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Raymond Wong

Raymond Wong is Mashable's Senior Tech Correspondent. He reviews gadgets and tech toys and analyzes the tech industry. Raymond's also a bit of a camera geek, gamer, and fine chocolate lover. Before arriving at Mashable, he was the Deputy Editor of NBC Universal's tech publication DVICE. His writing has appeared on G4TV, BGR, Yahoo and Ubergizmo, to name a few. You can follow Raymond on Twitter @raywongy or Instagram @sourlemons.

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