Microsoft's Recall feature appears to capture sensitive information, test shows

A built-in filter is supposed to protect credit card and social security numbers. It doesn't always work.
 By 
Alex Perry
 on 
Microsoft Copilot + PC logo
Microsoft's AI still has some work to do. Credit: David Paul Morris/Bloomberg via Getty Images

One of the most unpopular new Windows features is doing a lot to earn that reputation.

Microsoft Recall, which is an AI-driven tool that constantly screenshots your PC activity to build a searchable database of everything you've ever done, apparently can't always filter out sensitive information like credit card and Social Security numbers. This is according to real-life testing done by Tom's Hardware, which found that this information (whether it was dummy text or real) would occasionally still get captured by Recall screenshots, which could theoretically then be viewed by someone else.

The security risks here are numerous and obvious. There is a filter for cutting out sensitive information from Recall screenshots that is on by default (imagine if it wasn't), but per Tom's Hardware, it only works some of the time. On obvious e-commerce websites, credit card numbers generally get filtered out. But in other places, like PDF forms, the filter doesn't catch them.


You May Also Like

Recall has easily been the most talked-about and controversial part of Microsoft's recent push into artificial intelligence. It's been called a "disaster" by security experts, and underwent a delay earlier this year, ultimately being released for testing in October.

If you do a lot of shopping online, maybe think about turning Recall off.

journalist alex perry looking at a smartphone
Alex Perry
Tech Reporter

Alex Perry is a tech reporter at Mashable who primarily covers video games and consumer tech. Alex has spent most of the last decade reviewing games, smartphones, headphones, and laptops, and he doesn’t plan on stopping anytime soon. He is also a Pisces, a cat lover, and a Kansas City sports fan. Alex can be found on Bluesky at yelix.bsky.social.

Mashable Potato

Recommended For You
Microsoft 365 Outlook down: Microsoft breaks silence on outage
Microsoft logo

Viral anti-masturbation app exposed sensitive user data
person browsing a porn site on laptop

Elon Musk's X teases new dislike button on replies
X logo among social media apps

Google Maps adds Gemini to a major feature in new test
Google Maps logo on smartphone

Get the best of both worlds with this Microsoft Office license for Mac
MacBook on desk

Trending on Mashable
NYT Connections hints today: Clues, answers for April 4, 2026
Connections game on a smartphone

Wordle today: Answer, hints for April 4, 2026
Wordle game on a smartphone

NYT Connections hints today: Clues, answers for April 3, 2026
Connections game on a smartphone


Wordle today: Answer, hints for April 3, 2026
Wordle game on a smartphone
The biggest stories of the day delivered to your inbox.
These newsletters may contain advertising, deals, or affiliate links. By clicking Subscribe, you confirm you are 16+ and agree to our Terms of Use and Privacy Policy.
Thanks for signing up. See you at your inbox!