Samsung will now swap or refund your Note7 at the airport
Samsung really doesn't want any Galaxy Note7 mishaps mid-flight, thank you very much.
Given the growing airline ban on Samsung's explosive smartphone, the company is setting up sites where customers can swap or get a refund for the Note7 in Australian airports. The company has already recalled the device and its replacement in Australia.
Local airlines Virgin Australia and Qantas are among those banning the phone for being a fire risk.
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The customer service points will operate in most major airports from 6 a.m., including Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth and Gold Coast airports.
According to a Samsung statement, the points are placed in front of security screenings and its travel notice states the company will attempt to provide either an exchange for another Samsung smartphone at the terminal, a refund for any price difference, or a full refund.
"If we are unable to provide an exchange at the Australian departure terminal, the Samsung team at your destination country will be in contact to arrange an exchange or full refund."
More details are available for Australian travellers on Samsung's website and the company will be updating the list of airports where the service is offered.
The move comes following a report that a Southwest Airlines plane had to be evacuated while on the ground in Kentucky when a passenger's Note7 began smoking.
Topics Samsung
Ariel Bogle was an associate editor with Mashable in Australia covering technology. Previously, Ariel was associate editor at Future Tense in Washington DC, an editorial initiative between Slate and New America.
