Starlink is down: Satellite internet customers report outage as company responds
On the afternoon of Thursday, July 24, Starlink customers reported trouble accessing the satellite internet service, and the company acknowledged a network outage.
At 4:05 p.m. ET, the Starlink X account stated, "Starlink is currently in a network outage and we are actively implementing a solution. We appreciate your patience, we'll share an update once this issue is resolved."
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The website Down Detector recorded a spike in Starlink user error reports beginning around 3 p.m., with error reports peaking around 3:30 p.m. As of this writing, the number of reports had dropped, but they were still significantly higher than the hours prior to the incident.
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A message on the Starlink website said the company was investigating the problem. It's not yet clear how widespread the outage is. However, Starlink operates the world's largest satellite constellation, with more than 6,700 satellites in use serving millions of customers around the world, the company says. Thus, a Starlink network outage could have a wide-ranging global impact for customers who depend on Starlink to access the web.
Starlink is a satellite internet company capable of bringing high-speed internet to communities and locations that don't normally have access to the web. Starlink is owned by Musk's SpaceX aerospace company.
This is a developing story, and we'll provide updates if new information becomes available...
Topics Elon Musk
Timothy Beck Werth is the Tech Editor at Mashable, where he leads coverage and assignments for the Tech and Shopping verticals. Tim has over 15 years of experience as a journalist and editor, and he has particular experience covering and testing consumer technology, smart home gadgets, and men’s grooming and style products. Previously, he was the Managing Editor and then Site Director of SPY.com, a men's product review and lifestyle website. As a writer for GQ, he covered everything from bull-riding competitions to the best Legos for adults, and he’s also contributed to publications such as The Daily Beast, Gear Patrol, and The Awl.
Tim studied print journalism at the University of Southern California. He currently splits his time between Brooklyn, NY and Charleston, SC. He's currently working on his second novel, a science-fiction book.
