United finally issues an apology that sounds like an apology
United Airlines has, two days later, finally issued a true apology after a passenger was pulled from his seat and dragged off a plane when a flight was overbooked.
In a short statement issued Tuesday, CEO Oscar Munoz acknowledged that the incident was "horrific" and provoked "outrage, anger, disappointment."
"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard," he said in a new statement on Tuesday afternoon. "No one should ever be mistreated this way."
Here is the apology in full:
This Tweet is currently unavailable. It might be loading or has been removed.
This apology comes a day after an initial attempt, in which Munoz said he was sorry that his company had to "re-accommodate" passengers. That choice of language didn't go down too well online.
This Tweet is currently unavailable. It might be loading or has been removed.
Perhaps Munoz finally decided that a stronger apology was in order. Or perhaps you are someone who believes the world is a soulless place guided only by the scent of freshly minted money.
The apology does seem to have come after United's stock -- ahem -- crashed. Do with that what you will.
This Tweet is currently unavailable. It might be loading or has been removed.
Munoz said United will review several policies including how they interact with law enforcement and their overbooking policy. The results of that review will be made available on April 30.
Video credit: Tyler Bridges via Storyful
Colin is Mashable's US & World Reporter. He previously interned at Foreign Policy magazine and The American Prospect. Colin is a graduate from Columbia University Graduate School of Journalism. When he's not at Mashable, you can most likely find him eating or playing some kind of sport.
