What to do if you have a Samsung Galaxy Note7

Your Note7 is dead, now what?
 By 
Nicole Gallucci
 on 
Original image replaced with Mashable logo
Original image has been replaced. Credit: Mashable

The Samsung Galaxy Note7 is officially dead, so now what?

Samsung's Note7 devices, after being released to much acclaim, started exploding. Then the replacement Note7 devices exploded. And finally, after a long, dangerous and failed journey toward rectifying the battery problem, Samsung is shutting down production.

"For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production," Samsung told Mashable.

If you currently have a Galaxy Note7 device, here's what you need to do next:

1. Don't panic

Listen to the Coldplay song from 2000 if that's what it takes, but try not to panic. These phones can literally explode, which obviously warrants fear, but now that you know for sure your device is unsafe you can take precautions to avoid that from happening.

2. Turn it off

Turn your Galaxy Note7 device off, now. Don't wait. Do it now. Don't continue using it, don't charge it, don't plug it into your computer. Turn it off.

3. Return it immediately

Following reports of explosions, Samsung allowed Galaxy Note7 owners to exchange the devices for replacement Note7 phones. Since the situation has escalated, and reports of replacements exploding occurred, that exchange program is no longer an option.

You can now return your Galaxy Note7 and exchange it for another Samsung phone if you so choose.

AT&T, T-Mobile and Verizon have all halted replacement sales of the device over the weekend, so they should be expecting requests for different phones upon Note7 return.

4. Buy a new phone

You've been through enough, Note7 owners. It's time for an entirely new phone.

The Galaxy Note7 was expected to be main competition for the iPhone 7 Plus this fall. Now that production of the Note7 has been halted, Samsung's unfortunate setback could wind up being Apple's gain.

But, if you prefer Android phones, here's a few suggestions for what phone to get next.

BONUS: What it takes to blow up a Samsung Note7

Topics Samsung

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Nicole Gallucci

Nicole is a Senior Editor at Mashable. She primarily covers entertainment and digital culture trends, and in her free time she can be found watching TV, sending voice notes, or going viral on Twitter for admiring knitwear. You can follow her on Twitter @nicolemichele5.

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