Rory McIlroy, one of the world's top professional golfers, left the U.S. Open in North Carolina on Sunday and headed to Dublin, Ireland, where he is scheduled to tee off in the Irish Open on Thursday.
One problem: United Airlines lost his golf clubs.
McIlroy, an active Twitter user with nearly 2 million followers, wasn't very happy about that. So he did what anyone would do in that situation: He tweeted at the airline.
Hey @united landed in Dublin yesterday morning from Newark and still no golf clubs... Sort of need them this week... Can someone help!?— Rory Mcilroy (@McIlroyRory) June 17, 2014
United Airlines, which is also active on Twitter with 456,000 followers and a standout customer service operation, responded quickly.
"We have good news," the airline replied to McIlroy. "Your clubs will be in tomorrow and we'll deliver them to the tournament for you."
@McIlroyRory We have good news. Your clubs will be in tomorrow and we'll deliver them to the tournament for you. ^JH— United (@united) June 17, 2014
We tweeted that we were impressed.
If @united turns this into a marketing campaign for its twitter customer service, I’ll be impressed.— Brian Rie$ (@moneyries) June 17, 2014
Perhaps not surprisingly, the airline had an answer to that tweet, too.
"We try to impress in any which way we can," the airline responded. "Let us know if you need any assistance."
@moneyries We try to impress in any which way we can. Let us know if you need any assistance. ^JH— United (@united) June 17, 2014